We aim to dispatch your order quickly and efficiently. While we hope you love everything you receive, we understand that sometimes things don’t quite work out. Below is everything you need to know about shipping, returns, and backorders.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
We aim to dispatch your order quickly and efficiently. While we hope you love everything you receive, we understand that sometimes things don’t quite work out. Below is everything you need to know about shipping, returns, and backorders.
We ship via Australia Post and StarTrack, and you'll receive tracking details once your order is dispatched.
All deliveries require a signature, so please choose an address where someone will be available to accept the parcel. Follow your tracking and carrier instructions to arrange collection or redelivery if needed. If a parcel is returned to us, we'll reship once it arrives back, and you may be responsible for the additional shipping cost.
Delivery timeframes
Most orders arrive within 4-10 business days of purchase, including 2-4 business days for packing. Remote and rural areas may take a little longer.
Backordered items are sent separately once they arrive in our warehouse. See Backorders below for details.
If an item is unexpectedly unavailable, we'll contact you within 2 business days with a revised supply date, an alternative, or a refund.
Retail orders
$10 standard shipping on orders under $300.
Free standard shipping on orders over $300.
$15 Express shipping on all orders.
Trade orders
Freight costs are calculated based on the total weight of your order. Your freight charge will be calculated and displayed at checkout, so you'll know the delivery cost before completing your order.
All New Zealand orders are sent via DHL Express, and you'll receive tracking details by email once your order is dispatched.
All deliveries require a signature, so please choose an address where someone will be available to accept the parcel. Follow your tracking and carrier instructions to arrange collection or redelivery if needed. If a parcel is returned to us, we'll reship once it arrives back, and you may be responsible for the additional shipping cost.
Important: Orders Over NZD $1,000
NZ Customs requires a Client Code for all shipments over NZD $1,000, for both individuals and businesses. If you don't have one, DHL's Broker Support team will contact you to help, and your shipment may be held until it's provided. This is for customs processing only. Duties and taxes are still covered by us.
Delivery timeframes
Most orders arrive within 4-10 business days of purchase, including 2-4 business days for packing. Remote and rural areas may take a little longer.
Backordered items are sent separately once they arrive in our warehouse. See Backorders below for details.
If an item is unexpectedly unavailable, we'll contact you within 2 business days with a revised supply date, an alternative, or a refund.
Retail orders
$25 flat rate.
Trade orders
Freight costs are calculated based on the total weight of your order. Your freight charge will be calculated and displayed at checkout, so you'll know the delivery cost before completing your order.
Taxes and duties
All taxes and duties are included, so there's nothing extra to pay on delivery. If customs contacts you for more information, please respond promptly to avoid delays.
Excludes Australia and New Zealand. For customers in the United States, please order via www.loandcointeriors.com
All international orders are sent via DHL Express, and you'll receive tracking details by email once your order is dispatched.
All deliveries require a signature, so please choose an address where someone will be available to accept the parcel. Follow your tracking and carrier instructions to arrange collection or redelivery if needed. If a parcel is returned to us, we'll reship once it arrives back, and you may be responsible for the additional shipping cost.
Delivery timeframes
Most orders arrive within 4-10 business days of purchase, including 2-4 business days for packing. Remote and rural areas may take a little longer.
Backordered items are sent separately once they arrive in our warehouse. See Backorders below for details.
If an item is unexpectedly unavailable, we'll contact you within 2 business days with a revised supply date, an alternative, or a refund.
Retail orders
$75 flat rate.
Trade orders
Freight costs are calculated based on the total weight of your order. Your freight charge will be calculated and displayed at checkout, so you'll know the delivery cost before completing your order.
Taxes and duties
For most countries, all taxes and duties are included. In rare cases, a destination may apply local charges that can't be prepaid, which are the customer's responsibility. If customs contacts you for more information, please respond promptly to avoid delays.
We hope you love your new hardware — but if something isn’t quite right, you’re welcome to return eligible items within 30 days of delivery for a refund.
Retail Customers
Lodge your returns via our returns portal.
Return label fee within Australia $15
Return label fee rest of world $29
Please email aftercare@loandcointeriors.com.au with any queries.
Trade Customers
To return any orders placed through trade accounts, please email aftercare@loandcointeriors.com.au to obtain a return number.
Return label fee within Australia $29
Return label fee rest of world $39
We cannot accept returns that arrive damaged, used, or without proper packaging.
If you are a customer located in the European Union, you have the right to withdraw from your order within 14 days of receiving your goods, without needing to give a reason, in accordance with EU consumer protection law (Directive 2011/83/EU).
How to submit a withdrawal
Withdrawals can be submitted through our returns portal via ReturnGO, using the EU — Right of Withdrawal option. Simply enter your order details to begin the process.
Cancelling an order before dispatch
If your order has not yet been fulfilled or dispatched, you may cancel it free of charge. As this occurs before your goods have shipped, this type of cancellation is arranged directly with our team rather than through the ReturnGO portal — please email us at aftercare@loandcointeriors.com.au with your order number, and we'll confirm the cancellation as quickly as possible.
After you've received your goods
Once your order has been delivered, you have 14 days from the date of receipt to notify us of your decision to withdraw, and a further 14 days to return the goods once you've done so. To start this process, submit a withdrawal request via ReturnGO as outlined above.
Returns and refunds
Goods should be returned in their original condition, unused, and where possible in their original packaging. Once we've received and inspected the returned item, we'll process your refund, including the original delivery cost (excluding any return shipping costs, which are the customer's responsibility unless the goods are faulty). Refunds will be issued to your original payment method within 14 days of receiving the returned goods.
To qualify for a refund, items must:
Be returned within 30 days of delivery
Be unused, uninstalled, and unmarked
Include all original packaging (boxes, hardware, protective wrapping)
Please note, custom items and Sale items are not eligible for return or refund.
(For Trade order info, please email trade@loandcointeriors.com.au)
We do not offer exchanges. If you need a different item, please place a new order and return the original (if eligible) for a refund.
We stand behind the quality of our products. If your item arrives damaged, faulty, or if something is missing from your order, please contact us within 7 days of delivery at aftercare@loandcointeriors.com.au with a clear photo (if applicable), your order number, and your contact details. We’ll assess the issue and work to resolve it promptly.
Items listed as backorder are temporarily out of stock but can still be purchased to secure your allocation. These items are clearly marked on the product page with an estimated arrival timeframe. This is when we expect stock to arrive in our warehouse. Your order will be dispatched shortly after, followed by carrier delivery.
Please note:
Estimated dates are set by our operations team and may change.
We'll let you know if the estimated timeframe changes.
Backordered items are dispatched within 24-48 hours of arriving at our warehouse.
In-stock items in your order will be sent first, and backordered items will follow as soon as they're available.
We'll keep you updated along the way.
If you've reviewed the above and still have questions, our team is here to assist. Please contact us and we’ll be happy to help.