Shipping & Returns

SHIPPING & RETURNS

We aim to dispatch your order quickly and efficiently. While we hope you love everything you receive, we understand that sometimes things don’t quite work out. Below is everything you need to know about shipping, returns, and backorders.

SHIPPING & DELIVERY

Lo & Co ships all orders via Australia Post, StarTrack and DHL Express. Once dispatched, you’ll receive an email with tracking information. All deliveries require a signature on arrival.

Please note:

• Orders may arrive in multiple shipments from different locations.
• Orders are packed within 2-4 business days.
• Delivery typically takes 3-10 business days, depending on your location.

If an item in your order is unexpectedly unavailable and was not listed as a backorder at the time of purchase, we will contact you within 2 business days to offer a revised supply date, a suitable alternative, or a refund.

AUSTRALIAN SHIPPING

• Free standard shipping on orders over $300
• $10 flat rate for orders under $300
• Express shipping: $15 (select at checkout)

Express shipping covers only delivery speed. Processing time of 2-4 business days for packing still applies.

NEW ZEALAND SHIPPING

• $25 flat rate via DHL Express
• All taxes and duties are included

INTERNATIONAL SHIPPING

(Excludes Australia and New Zealand)

• $75 flat rate via DHL Express
• For customers in the United States, please order via www.loandcointeriors.com

RETURNS

We hope you love your new hardware — but if something isn’t quite right, you’re welcome to return eligible items within 30 days of delivery for a refund.

Eligibility

To qualify for a refund, items must:

• Be returned within 30 days of delivery
• Be unused, uninstalled, and unmarked
• Include all original packaging (boxes, hardware, protective wrapping)

Exclusions: Please note, Custom items and Sale items are not eligible for return or refund. Trade orders are considered final sale and are not eligible for a refund.

(For Trade order info, please email trade@loandcointeriors.com.au)

How to Return

1. Download and complete our Returns Form
2. Repack items carefully to prevent damage in transit
3. Send the parcel to the return address noted on the form
4. Keep your proof of postage and tracking number

Customers are responsible for return shipping. We cannot accept returns that arrive damaged, used, or without proper packaging.

EXCHANGES

We do not offer exchanges. If you need a different item, please place a new order and return the original (if eligible) for a refund.

FAULTY OR DAMAGED ITEMS

We stand behind the quality of our products. If your item arrives damaged or faulty, please contact us within 7 days of delivery at aftercare@loandcointeriors.com.au with a clear photo of the issue, your order number, and your contact details. We’ll assess the issue and work to resolve it promptly.

BACKORDERS

Items listed as “backorder” are temporarily out of stock but can be purchased to secure your allocation. These items will be clearly marked on the product page with an estimated arrival date.

Please note:

• Estimated dates are provided by our production team and are subject to change
• We will notify you if the estimated arrival date changes
• Backordered items ship within 24-48 hours of arriving at our warehouse
• In-stock items in your order will be shipped immediately; remaining items will follow when available

There’s no need to follow up — we’ll keep you informed.

NEED HELP?

If you've reviewed the above and still have questions, our team is here to assist. Please contact us and we’ll be happy to help.