We aim to dispatch your order quickly and efficiently. While we hope you love everything you receive, we understand that sometimes things don’t quite work out. Below is everything you need to know about shipping, returns, and backorders.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
We aim to dispatch your order quickly and efficiently. While we hope you love everything you receive, we understand that sometimes things don’t quite work out. Below is everything you need to know about shipping, returns, and backorders.
Lo & Co ships all orders via Australia Post, StarTrack and DHL Express. Once dispatched, you’ll receive an email with tracking information. All deliveries require a signature on arrival. If a parcel is returned to us, we must wait for it to arrive before reshipping, and customers may be responsible for any additional shipping costs. Please monitor your tracking and follow carrier instructions to arrange collection or redelivery to avoid delays.
Please note:
Orders may arrive in multiple shipments from different locations.
Orders are packed within 2-4 business days.
Most orders are delivered within 4-10 business days of purchase. This includes our 2-4 business day packing time plus carrier delivery. Remote and rural locations may take a little longer.
If an item in your order is unexpectedly unavailable and was not listed as a backorder at the time of purchase, we will contact you within 2 business days to offer a revised supply date, a suitable alternative, or a refund.
Retail orders
$10 flat-rate shipping for orders under $300.
$15 flat-rate Express shipping.
Free shipping on orders over $300.
Trade Orders
Freight costs are calculated based on the total weight of your order. Your freight charge will be calculated and displayed at checkout, so you’ll know the delivery cost before completing your order.
Lo & Co ships all orders via Australia Post, StarTrack and DHL Express. Once dispatched, you’ll receive an email with tracking information. All deliveries require a signature on arrival. If a parcel is returned to us, we must wait for it to arrive before reshipping, and customers may be responsible for any additional shipping costs. Please monitor your tracking and follow carrier instructions to arrange collection or redelivery to avoid delays.
***New Zealand Orders Over NZD $1,000***
New Zealand Customs requires a NZ Customs Client Code for all shipments over NZD $1,000, for both individuals and businesses.
If you do not already have a Client Code, DHL’s Broker Support team will contact you directly to assist with the application. Your shipment may be held by DHL until the required Client Code is provided.
Please note:
Orders may arrive in multiple shipments from different locations.
Orders are packed within 2-4 business days.
Most orders are delivered within 4-10 business days of purchase. This includes our 2-4 business day packing time plus carrier delivery. Remote and rural locations may take a little longer.
If an item in your order is unexpectedly unavailable and was not listed as a backorder at the time of purchase, we will contact you within 2 business days to offer a revised supply date, a suitable alternative, or a refund.
Retail orders
$25 flat rate via DHL Express
Trade Orders
Freight costs are calculated based on the total weight of your order. Your freight charge will be calculated and displayed at checkout, so you’ll know the delivery cost before completing your order. All orders are sent via DHL Express.
All taxes and duties are included
Lo & Co ships all orders via Australia Post, StarTrack and DHL Express. Once dispatched, you’ll receive an email with tracking information. All deliveries require a signature on arrival. If a parcel is returned to us, we must wait for it to arrive before reshipping, and customers may be responsible for any additional shipping costs. Please monitor your tracking and follow carrier instructions to arrange collection or redelivery to avoid delays.
Please note:
Orders may arrive in multiple shipments from different locations.
Orders are packed within 2-4 business days.
Most orders are delivered within 4-10 business days of purchase. This includes our 2-4 business day packing time plus carrier delivery. Remote and rural locations may take a little longer.
If an item in your order is unexpectedly unavailable and was not listed as a backorder at the time of purchase, we will contact you within 2 business days to offer a revised supply date, a suitable alternative, or a refund.
(Excludes Australia and New Zealand)
Retail orders
$75 flat rate via DHL Express
Trade Orders
Freight costs are calculated based on the total weight of your order. Your freight charge will be calculated and displayed at checkout, so you’ll know the delivery cost before completing your order. All orders are sent via DHL Express.
For customers in the United States, please order via www.loandcointeriors.com
We hope you love your new hardware — but if something isn’t quite right, you’re welcome to return eligible items within 30 days of delivery for a refund.
Retail Customers
Lodge your returns via our returns portal.
Return label fee within Australia $15
Return label fee rest of world $29
Please email returns@loandcointeriors.com.au with any queries.
Trade Customers
To return any orders placed through trade accounts, please email returns@loandcointeriors.com.au to obtain a return number.
Return label fee within Australia $29
Return label fee rest of world $39
We cannot accept returns that arrive damaged, used, or without proper packaging.
If you are a customer located in the European Union, you have the right to withdraw from your order within 14 days of receiving your goods, without needing to give a reason, in accordance with EU consumer protection law (Directive 2011/83/EU).
How to submit a withdrawal
Withdrawals can be submitted through our returns portal via ReturnGO, using the EU — Right of Withdrawal option. Simply enter your order details to begin the process.
Cancelling an order before dispatch
If your order has not yet been fulfilled or dispatched, you may cancel it free of charge. As this occurs before your goods have shipped, this type of cancellation is arranged directly with our team rather than through the ReturnGO portal — please email us at returns@loandcointeriors.com.au with your order number, and we'll confirm the cancellation as quickly as possible.
After you've received your goods
Once your order has been delivered, you have 14 days from the date of receipt to notify us of your decision to withdraw, and a further 14 days to return the goods once you've done so. To start this process, submit a withdrawal request via ReturnGO as outlined above.
Returns and refunds
Goods should be returned in their original condition, unused, and where possible in their original packaging. Once we've received and inspected the returned item, we'll process your refund, including the original delivery cost (excluding any return shipping costs, which are the customer's responsibility unless the goods are faulty). Refunds will be issued to your original payment method within 14 days of receiving the returned goods.
To qualify for a refund, items must:
Be returned within 30 days of delivery
Be unused, uninstalled, and unmarked
Include all original packaging (boxes, hardware, protective wrapping)
Please note, custom items and Sale items are not eligible for return or refund.
(For Trade order info, please email trade@loandcointeriors.com.au)
We do not offer exchanges. If you need a different item, please place a new order and return the original (if eligible) for a refund.
We stand behind the quality of our products. If your item arrives damaged, faulty, or if something is missing from your order, please contact us within 7 days of delivery at aftercare@loandcointeriors.com.au with a clear photo (if applicable), your order number, and your contact details. We’ll assess the issue and work to resolve it promptly.
Items listed as “backorder” are temporarily out of stock but can be purchased to secure your allocation. These items will be clearly marked on the product page with an estimated arrival date.
Please note:
Estimated dates are provided by our production team and are subject to change
We will notify you if the estimated arrival date changes
Backordered items ship within 24-48 hours of arriving at our warehouse
In-stock items in your order will be shipped immediately; remaining items will follow when available
There’s no need to follow up — we’ll keep you informed.
If you've reviewed the above and still have questions, our team is here to assist. Please contact us and we’ll be happy to help.