Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No-fuss 30-day returns.
We aim to dispatch your order quickly and efficiently. While we hope you love everything you receive, we understand that sometimes things don’t quite work out. Below is everything you need to know about shipping, returns, and backorders.
Lo & Co ships all orders via Australia Post, StarTrack and DHL Express. Once dispatched, you’ll receive an email with tracking information. All deliveries require a signature on arrival. If a parcel is returned to us, we must wait for it to arrive before reshipping, and customers may be responsible for any additional shipping costs. Please monitor your tracking and follow carrier instructions to arrange collection or redelivery to avoid delays.
Please note:
If an item in your order is unexpectedly unavailable and was not listed as a backorder at the time of purchase, we will contact you within 2 business days to offer a revised supply date, a suitable alternative, or a refund.
Express shipping covers only delivery speed. Processing time of 2-4 business days for packing still applies.
Lo & Co ships all orders via Australia Post, StarTrack and DHL Express. Once dispatched, you’ll receive an email with tracking information. All deliveries require a signature on arrival. If a parcel is returned to us, we must wait for it to arrive before reshipping, and customers may be responsible for any additional shipping costs. Please monitor your tracking and follow carrier instructions to arrange collection or redelivery to avoid delays.
Please note:
If an item in your order is unexpectedly unavailable and was not listed as a backorder at the time of purchase, we will contact you within 2 business days to offer a revised supply date, a suitable alternative, or a refund.
Lo & Co ships all orders via Australia Post, StarTrack and DHL Express. Once dispatched, you’ll receive an email with tracking information. All deliveries require a signature on arrival. If a parcel is returned to us, we must wait for it to arrive before reshipping, and customers may be responsible for any additional shipping costs. Please monitor your tracking and follow carrier instructions to arrange collection or redelivery to avoid delays.
Please note:
If an item in your order is unexpectedly unavailable and was not listed as a backorder at the time of purchase, we will contact you within 2 business days to offer a revised supply date, a suitable alternative, or a refund.
(Excludes Australia and New Zealand)
We hope you love your new hardware — but if something isn’t quite right, you’re welcome to return eligible items within 30 days of delivery for a refund.
Lodge your returns via our returns portal.
We cannot accept returns that arrive damaged, used, or without proper packaging. Please email aftercare@loandcointeriors.com.au with any queries.
To return any orders placed through trade accounts, please email aftercare@loandcointeriors.com.au
To qualify for a refund, items must:
Please note, custom items and Sale items are not eligible for return or refund.
(For Trade order info, please email trade@loandcointeriors.com.au)
We do not offer exchanges. If you need a different item, please place a new order and return the original (if eligible) for a refund.
We stand behind the quality of our products. If your item arrives damaged, faulty, or if something is missing from your order, please contact us within 7 days of delivery at aftercare@loandcointeriors.com.au with a clear photo (if applicable), your order number, and your contact details. We’ll assess the issue and work to resolve it promptly.
Items listed as “backorder” are temporarily out of stock but can be purchased to secure your allocation. These items will be clearly marked on the product page with an estimated arrival date.
Please note:
There’s no need to follow up — we’ll keep you informed.
If you've reviewed the above and still have questions, our team is here to assist. Please contact us and we’ll be happy to help.