Complimentary Australia-wide shipping on all orders over $300. No Fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No Fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No Fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No Fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No Fuss 30-day returns.
Complimentary Australia-wide shipping on all orders over $300. No Fuss 30-day returns.
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Account” followed by ‘Create Account’ and fill in your personal particulars.
Shop for the item/s you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check to ensure that all information is correct before confirming your purchases and payment.
You will be able to add the item/s as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
We accept payments via Paypal and major credit and debit cards Mastercard and VISA.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimise errors. It is advisable to check your order carefully before placing it.
Key in the discount code at the field “Discount Code” and click “Apply” in your Shopping Cart page before proceeding to check out. Please note that we are unable to reimburse your voucher value if you have missed adding it during check out. Kindly ensure that all information is correct before confirming your purchase.
Please treat the Gift Card like cash. Lo & Co is not responsible for and is unable to replace gift cards that are lost or stolen.
Gift cards cannot be returned, redeemed or exchanged for cash, unless faulty. In the event of return of product, Lo & Co will provide a Gift Card to the same product value.
Gift Cards expire 3 years from the date of issue.
All orders will be processed within 2-4 business days, excluding weekends and public holidays. Please note, your order may be sent in split deliveries from multiple locations.
Please allow 3-10 business days for your orders to arrive. Please note if you opt for express shipping, this means your order will be shipped via an express service, however, packing your order will still take a 2-4 business day process. Please note, your order may be sent in split deliveries from multiple locations.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. Please note, your order may be sent in split deliveries from multiple locations and if this is the case, you will receive multiple emails noting the tracking number of each delivery.
Shipping is free if your order exceeds $300. Should you spend under $300 a flat $10 shipping charge will be applied at checkout. International shipping rates vary, these can be found on our shipping and returns pages.
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
Please contact us at aftercare@loandcointeriors.com.au and we will resolve this immediately
You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively please contact us at aftercare@loandcointeriors.com.au and we will be able to assist you further.
We offer a 5-year warranty against structural defects. Some exclusions apply, such as damage from improper installation. Please consider your location and environment, as our finishes warranty does not extend to patina caused by environmental exposure. Please see our Lo & Co Warranty.